Nelson specializes in business transformation projects. He has experience in all phases - assessment, business requirements, technology solutions, business processes, integration, change management, implementation, and evaluation. He can provide advice on ways to improve customer satisfaction, staff engagement and improve company profitability.
He is also a trained mediator, negotiator, and facilitator with work experience in both the public and private sector. Facilitation experience includes multi-stakeholder, complex, and high profile projects.
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Nelson's business start-up experience includes the successful launch of the Province of British Columbia's FrontCounter BC service.